Online & Telephone Counselling

Why This Course

In a world where counselling is no longer confined to the therapy room, online and telephone counselling have become essential skills for every modern practitioner.
This comprehensive, BACP & NCPS-aligned course gives you the knowledge, confidence and ethical foundation to work safely and effectively in digital spaces.

Whether you’re already seeing clients remotely or preparing to start, this course helps you transfer your in-person skills to online and telephone practice with professionalism, presence and care.

What’s Included

A complete 6-module self-paced course, covering every aspect of safe and ethical online counselling practice:

Module 1 – Introduction to Online Counselling
Understanding online dynamics, suitability assessments, digital footprint, and technology use.

Module 2 – Working Ethically & Legally
GDPR, data protection, jurisdictional limits, confidentiality, disclaimers, and insurance.

Module 3 – Managing Risk
Referrals, emergencies, safeguarding, and risk-screening templates.

Module 4 – Transferring Skills Online
Adapting presence, communication, empathy, and therapeutic relationship for online/phone.

Module 5 – Therapist-Specific Considerations
Supervision, self-care, online endings, reflective tools, and evaluation resources.

Module 6 – Into Practice & Beyond
Professional integration, CPD development, GDPR compliance, insurance, and reflective growth.

Bonus Module 7 – Couples Online Counselling

Included Resources & Downloads

• Online Counselling Suitability Assessment Form
• Digital Footprint & Boundaries Checklists
• Grounding Toolkit for Online Clients
• Sample Online Contract Template
• Local Crisis Resources Template
• Risk Screening & Referral Log Sheets
• Supervision Reflection & Observation Logs
• Digital Self-Care Plan Worksheets
• Online Ending Scripts & Reflection Worksheets
• GDPR & ICO Guidance for Online Practice
• Professional Insurance Wording Checklist
• Reflective Journal Pages (A4 landscape)
• Bonus Module: Working with Couples Online
• Course Completion Certificate & Quiz

Who It’s For

• Qualified counsellors and psychotherapists expanding into remote work
• Counselling students (Diploma level or above) preparing for placement or hybrid practice
• Supervisors and tutors supporting online practitioners
• Professionals seeking recognised CPD hours and certificate evidence

Why Counsellors Love This Course

• Flexible, study-at-your-own-pace design
• Expertly written by practising counsellors and trainers
• Ethically aligned with BACP and NCPS frameworks
• Packed with templates, forms, and reflective exercises ready for real-world use
• Professional certificate issued upon completion and quiz submission

Start Working Safely and Confidently Online - Bring your therapeutic presence to the digital space — without losing connection, empathy or ethics.